Try plugging in by ethernet cable to the router to compare, then plug the ethernet cable into the modem if separate to see if this might be an issue with the router. Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems. You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them. If you have the latest network driver then try on it's Driver tab also to Roll Back, or Uninstall and then restart PC to reinstall the driver. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Even if you've already tried a step please try or check it again in sequence. I'll give you everything that works to fix Wifi so that at least something will work. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
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